AUDIO: Why your training department is no place for rookies
June 17, 2010
• Companies pouring money into training but fail to measure outcomes
• ‘The training function should never disappear from a company
As the Great Recession grinds on, companies have a greater need to measure how well their training departments are doing. Too many, if left to drift or worse, with untrained trainers, can actually harm a business, says training consultant Jim Hopkins.
And allowing the department to do its own audit – so-called “self-audits” – is like handing over the chicken house to the wolf and asking for a report on security issues, he says.
“The training function should never disappear from a company. Sometimes the people that are running it need to disappear. But the learning function is essential to a company that wants to continue to succeed and to be here five, ten years from now,” says Mr. Hopkins, author of the new business book, “The Training Physical: Diagnose, Treat and Cure Your Training Department.”
(Jim Hopkins talks about assessing the value of your company’s trainers in today’s CVBT Audio Interview. Please left-click on the link below to listen now or right-click to download the MP3 audio file for later listening.)
From his experience in working with companies of all sizes any training function within an organization often goes without any valid critique of the value provided or accountability of the return on investment being made in training.
But the biggest problem he sees time after time?
“It’s the lack of skills within the training function of the people that are running training,” says Mr. Hopkins. “Train the trainers before training others.”