AUDIO: Minding your manners -- digitally
NEW YORK CITY, N.Y.
February 13, 2017
• A guide to digital manners
• “Sometimes making decisions under duress doesn’t always lead to the most politically correct or polite responses”
When Emily Post published her first book on etiquette, in 1922, Twitter and tweeting was something little birds did, entertaining guests at back yard teas, where her books were the authority.
Now, nearly a century later, tweets, emails, online comments, Facebook posts and the like are the currency of the day and they are not always polite.
And now the new authority on etiquette is a New York author, professional speaker, business strategist and strategic innovation consultant Scott Steinberg. This 21st Century etiquette is critical for success. He calls it “netiquette.”
He says his new book, “Netiquette Essentials: New Rules for Minding Your Manners in a Digital World,” is a comprehensive guide to not which fork or spoon to use on the Caesar salad but a guide to digital manners and how to act, communicate, and manage business relationships when using high-tech devices or online solutions.
“It’s really thinking about how you can make sure you’re comporting yourself well and responsibly and safely when you’re online,” says Mr. Steinberg.
Mr. Steinberg says that he sees a common thread of a problem involving those in business and how they interact with today’s digital world.
“It’s very hard to untether your personal life from your work life,” he says. “Sometimes some of the nuances of human communication get lost.”
(Scott Steinberg talks about the new netiquette, and what he sees as common problems and their solutions in today’s exclusive CVBT Audio Interview. Please click on the link below to listen now or to download the audio file for later listening.)
Mr. Steinberg says one technique that can be tried is simply slowing down and thinking before hitting the “send” button. But he recognizes how difficult this is getting to be.
“Certainly the pace of business has increased and we’re expected to get far more done every day with less resources,” he says. “The trouble is, sometimes making decisions under duress doesn’t always lead to the most politically correct or polite responses or perhaps the most positive responses.”
Mr. Steinberg, who is CEO of TechSavvy Global, a management consulting and market research firm, has put his insights and observations into the new book, published February 7.