July 16, 2017 9:03pm
“It’s the ability to be aware of your emotions and be aware of the emotions of people around you, the ability to manage your emotions and manage those of the people around you, and the ability to use your emotions to make good decisions, to manage stress,” says Mr. Stein.
Mr. Stein, whose company has tested the EQs of literally millions of people in the U.S., Canada and around the world, says those whose emotional intelligence skills are honed can be more effective in leadership than those with only technical skills or high IQs.
And, he says, leaders who do not improve their EQs could be at a disadvantage in these times of corporate disruptions.
“Disruption is everywhere. We see it in the taxi industry, we see it in the hotel industry,” Mr. Stein says. “If you’re not innovative, if you’re not willing to take risks and even fail sometimes, you’re going to be in trouble as a leader.”
(Steven Stein talks about how to boost one’s EQ in today’s exclusive CVBT Audio Interview via Skype. Please click on the link below to listen now or to download the audio file for later listening.)
Mr. Stein has distilled years of research into emotional intelligence into a new book, “The EQ Leader, Instilling Passion, Creating Shared Goals, and Building Meaningful Organizations through Emotional Intelligence,” (John Wiley & Sons Inc., May 2017). In it he describes his four pillars of EI that form the foundation of competencies needed in today's business world.
“It’s not complicated. Some people think this is a whole big complicated thing,” Mr. Stein says, offering a simple way to begin exercising emotional intelligence. “When you meet the next person in your workplace, try listening to them. Try paying attention to what they’re really saying. Empathy, the ability to listen and put yourself in the other person’s shoes is so important. And you can practice that starting today.”